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Sizes, Colors, Shipping & Returns

USA Sizes
All sizes in our shop are USA Sizes. If you are located in the USA, order your normal size. International size guides are coming soon. 😃

Colors
Colors of items may be slightly off from what you see depending on the color accuracy of your device's screen.

Shipping
Global free shipping, estimated delivery for USA orders is 10-20 days, and 10-40 days for International orders. This may increase or decrease if items are shipped separately, destination, weather, volume & holidays. Some orders may take up to 40 days to receive. Although we don't guarantee shipping times, we'll keep you updated with tracking information along the way. International orders, custom's duties and taxes due upon delivery. Order outfits ahead of time for Events, Occasions, Birthdays and Holidays. 🎁

Returns
If you aren't completely happy with your items, items may be returned within 30 days of the delivery date. All items must be in unused condition, in original packaging, include all original product offerings, and with tags attached. We offer 30 day free returns for USA orders, and 30 day buyer expense for return shipping for International orders.

enter your email address & order number in the return form below. Login to find your order number with the email address used to place the order. Once your return is approved, we'll email a prepaid return shipping label to be placed outside one package that contains all items to be returned, include your order number on a page and fold if needed to place inside of your return package to identify your order number. If you ship your return using your own method and carrier, we recommend using a trackable shipping service to keep track & ensure the delivery of your return, especially for larger orders as we aren't responsible for orders that are shipped using your own method of return. Once your return is received, we'll make sure everything is in new & unused condition & process a refund for the items returned. USA order refunds can take up to 10 days to receive and process after your return is marked as sent by the return shipping carrier depending on your shipping location. International order refunds can take up to 30 days to process after your return is marked as sent by the return shipping carrier depending on your location. Gift cards are non-refundable.

Exchanges
See our return instructions above. Login and view your order number to see the items purchased. You can view each item's product page if the item is in stock and re-order the correct size or item. Try another Collection you like!

Gifts
We recommend gifting Gift Cards from our shop, as this will ensure the correct size and items purchased. If the gift order was shipped directly to the gift receiver, the gift purchaser will need to initiate the return using the return instructions and form above. The gift purchaser can purchase a Gift Card from https://crayelabel.com/products/giftcards and will receive an email with a Gift Card Code that can be sent to the gift receiver. The gift receiver can try another Collection they like with their Gift Card!

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